Terms and Conditions

Welcome to Pure Skin, these terms and conditions regulate the business relationship between you and us. By using our website in any way, you agree to these terms and conditions. 

These terms and conditions were correct at the time of publication but are subject to change without notice. 

Pure Skin is a New Zealand owned and operated business, established in 2017.

Prices and Payment

All prices listed on the Pure Skin website are in New Zealand dollars and are inclusive of GST.

The prices indicated may change from time to time without notice.


We offer Free Shipping on all orders over $50. Any orders under this amount will be charged at a flat rate of $5.

All orders received during normal business hours between Monday & Friday are processed for shipment within 24 hours.

Please allow 2-5 working days to receive your order.


Items can be returned for an exchange or gift card provided you provide the original proof of purchase and the item must be in the original, unused and unopened condition, within 14 days of purchase. You will be responsible for returning the product at your own cost.

Tracking My Order

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. Once your order has left our head office you will be sent a confirmation email with tracking details to track the progress of your order.

What Happens If My Order is lost?

In the unlikely event your order is lost, please contact us at [email protected] so we can assist you as soon as possible.

Do you ship International?

Unfortunately, Pure Skin currently only delivers within New Zealand.

Use of products 

Upon purchase of products, the purchaser agrees to use the product only for the intended purpose and strictly in accordance with the manufacturer’s instructions, guidelines and precautions.

You should always check the ingredients list of individual products to avoid allergic reactions. 

Damaged, Incorrect or Faulty Item

If you receive an item that is damaged, incorrect or faulty, please take photos of the item and contact us at [email protected] within 7 days of delivery. 

Adverse Reaction

In the event you have an adverse reaction to a product, discontinue use immediately, take photos and contact us at [email protected] with a description of the reaction. Adverse reaction returns must be less than 20% used upon arrival back with us.

Skin Rewards

Please refer to Skin Rewards FAQs.

Treatment cancellation policy

Failure to provide us with 24 hours notice of a missed or cancelled appointment may result in a $50 cancellation fee and may also require a booking fee for future appointments.